Contact
Tell us about the work
The site, the portal, the application, or the search visibility — tell us what it has to do, and you'll get a straight answer and a real number. The consultation is free, and the answer is honest either way.
Three ways to reach the studio
The fastest way is the one that fits how you work. Call for the quick question, email for the details, or use the form and we'll get back to you within one business day. Either way, the person on the other end is the person who does the work — not an intake queue, not a routing system, not a hold music. That's the whole of the contact page, and it's the reason the work moves the way it does.
What to include
- What the site or application has to do
- The current site, if there is one
- The deadline, if there is one
- Anything that's already been tried and didn't work
- The business hours and the people who'll be answering the phone after launch
Before You Write
What a good first message looks like
The more of these you include, the faster the answer is — and the more useful it is.
The useful details
- The business — what you do, who you serve, where you serve them
- The work — a new site, a redesign, a portal, an application
- The current site, if there is one, and what's wrong with it
- The must-haves — booking, a customer area, integrations, reporting
- The timeline, if there is one, and the budget range, if you have one
None of it is required, and all of it helps. The reply is a straight answer and a real number, not a sales script.
After You Send It
What happens next, in three steps
Step one — we read it, properly. The message goes to the person who does the work, not to an intake queue, and it's read the way it was meant to be read: as a brief. The questions in it get answered, and the ones that need a call get a call scheduled.
Step two — the scope conversation. If it's a fit, the next step is a short conversation about the work: what it has to do, what it has to be like, and what it has to cost. The goal is a scope that's real, not a number that's close. The quote is against the real scope, and it's free either way.
Step three — the build, in phases. The work moves in stages that make sense — the design, the build, the search visibility, the launch — with the budget visible at each one. The person who built it is the person who maintains it, and the relationship doesn't end at the moment the site goes live.
The pace of it
- Reply within one business day
- A scope conversation, not a sales pitch
- A real number against the real scope
- The build in phases, with the budget visible
- Maintenance by the team that built it
That's the whole of the process, and it's the same for every project, whether it's a site in Acton or an application for a client in another state.
Where We Work
The home market, and the wider reach
Based in Acton, California, with the valley as the home market and the rest of the country as the reach. The standard is the same for all of it.
The service area
- Acton — the home base
- The Antelope Valley — Lancaster, Palmdale, Agua Dulce, and the communities in between
- The Santa Clarita Valley — Santa Clarita, Saugus, and the valley
- Los Angeles — the city and the wider county
- The United States — where the work travels
The First Conversation
What the call is, and what it isn't
What it is: a working conversation about the work. What the site or application has to do, who it's for, what the business looks like today and what it looks like in a year. The questions get answered, the scope starts to take shape, and the next step is named — a quote, a review, or a straight no if it's not a fit. The conversation is free, and it's useful whether or not it leads anywhere.
What it isn't: a sales pitch, a pressure to commit, or a discovery of requirements you didn't know you had. The goal of the call is a clear picture of the work and a real number against it, not a signature at the end of the hour. If the picture comes back as a no, that's a good outcome, and it's the one you'll hear first.
That's the whole of the first conversation, and it's the reason the phone number and the form are both there. Use whichever one fits how you work, and the other one is still there when you're ready.
What a project is not
- Not a template with a logo on it — the design is custom, built around the business
- Not a feature list with a price on it — the scope is real, and the number is against it
- Not a handoff to a junior account — the person who built it is the person who fixes it
- Not an open-ended engagement — the work moves in phases, with the budget visible at each one
That's the whole of the relationship, and it's the same for every project, whether it's a site in Acton or an application for a client in another state.
Related
If you're still deciding, start here
The review tells you what your site needs, the FAQ answers the common questions, and the work page shows the shape of the build.